{"id":2397,"date":"2021-10-14T06:35:16","date_gmt":"2021-10-14T06:35:16","guid":{"rendered":"http:\/\/tri-pc:8073\/olx-news\/2021\/10\/14\/semakin-mudahkan-interaksi-konsumen-fifgroup-hadirkan-fiona\/"},"modified":"2021-10-14T06:35:16","modified_gmt":"2021-10-14T06:35:16","slug":"semakin-mudahkan-interaksi-konsumen-fifgroup-hadirkan-fiona","status":"publish","type":"post","link":"https:\/\/www.olx.co.id\/news\/semakin-mudahkan-interaksi-konsumen-fifgroup-hadirkan-fiona","title":{"rendered":"Semakin Mudahkan Interaksi Konsumen, FIFGROUP Hadirkan Fiona"},"content":{"rendered":"<p>Sebagai perusahaan pembiayaan atau <em>multifinance<\/em> besar di Indonesia, PT Federal International Finance (FIFGROUP) sudah memiliki sebanyak 4,8 juta konsumen aktif dan terus bertambah setiap tahunnya.<\/p>\n<p>Jutaan konsumen FIFGROUP tersebut untuk saat ini masih menerima pelayanan dari kantor-kantor cabang dan sebagian konsumen ditangani oleh call center FIFGROUP, yaitu Halo FIF di nomor 1500-343.\u00a0<\/p>\n<p>Demi menjaga kepuasan pelanggannya serta memberikan yang terbaik kepada konsumen, FIFGROUP baru saja merilis FIFGROUP <em>Intelligence Personal Assistant<\/em> atau disingkat dengan nama Fiona. \u00a0<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" height=\"800\" src=\"\/media\/static\/uploads\/2019\/12\/13\/fiona-fifgroup-1.jpeg\" width=\"800\" \/ loading=\"lazy\"><\/p>\n<p>\u201cFiona adalah <em>Artificial Intelligence<\/em> yang bisa diajak berkomunikasi menjawab pertanyaan maupun keluhan konsumen serta memberikan informasi terbaru mengenai FIFGROUP,\u201d tulis FIFGROUP dalam siaran pers, Kamis (12\/12\/2019). \u00a0<\/p>\n<p>Dengan hadirnya Fiona, pelanggan FIFGROUP tak perlu jauh-jauh lagi untuk mendatangi kantor pelayanan, tetapi cukup melalui Whatsapp di nomor 08952-1500-343. Hebatnya lagi, FIona siap melayani konsumen 24 jam setiap hari.<\/p>\n<p>Jadi kalau ada pertanyaan terkait layanan servis, informasi kontrak, ambil BPKB dan perpanjangan STNK kendaraan yang masih kredit lewat FIFGROUP, Fiona akan memberikan jawabannya.<\/p>\n<p>\u201cCara lain mengakses Fiona juga bisa lewat <em>website<\/em> resmi FIFGROUP dan aplikasi FIFGROUP <em>Mobile Customer<\/em> (FMC),\u201d tulis FIFGROUP menambahkan keterangannya.<\/p>\n<p>Sampai saat ini tercatat sudah ada 17.000 karyawan FIFGROUP dengan 1.900 <em>network<\/em> yang memperkuat bisnis FIFGROUP. Fiona diharapkan bisa semakin meningkatkan kepuasan pelanggan dalam kemudahan akses layanan dan dapat meningkatkan efektivitas penanganan <em>contact center<\/em> untuk mengurangi jumlah antrian telepon dan jumlah telepon yang tidak terlayani pada saluran telpon contact center HALO FIF. <strong>(Z)<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Demi menjaga kepuasan pelanggannya serta memberikan yang terbaik kepada konsumen, FIFGROUP baru saja merilis FIFGROUP Intelligence Personal Assistant atau disingkat dengan nama Fiona.<\/p>\n","protected":false},"author":6,"featured_media":2398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[52],"tags":[],"class_list":{"0":"post-2397","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-lainnya"},"acf":[],"aioseo_notices":[],"wp:featuredmedia":[{"id":2398,"date":"2021-10-14 06:35:17","slug":"eb99c4ec-a4d1-4caf-9689-7203fb11688d","type":"attachment","link":"https:\/\/www.olx.co.id\/news\/semakin-mudahkan-interaksi-konsumen-fifgroup-hadirkan-fiona\/eb99c4ec-a4d1-4caf-9689-7203fb11688d","title":{"rendered":"Semakin Mudahkan Interaksi Konsumen"},"author":"6","caption":{"rendered":""},"alt_text":"","media_type":"image\/jpeg","mime_type":"image\/jpeg","media_details":{"width":1024,"height":672,"file":"http:\/\/tri-pc:8073\/olx-news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d.jpeg","filesize":75503,"sizes":{"medium":{"file":"eb99c4ec-a4d1-4caf-9689-7203fb11688d-300x197.jpeg","width":300,"height":197,"mime-type":"image\/jpeg","source_url":"https:\/\/www.olx.co.id\/news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d-300x197.jpeg"},"thumbnail":{"file":"eb99c4ec-a4d1-4caf-9689-7203fb11688d-150x150.jpeg","width":150,"height":150,"mime-type":"image\/jpeg","source_url":"https:\/\/www.olx.co.id\/news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d-150x150.jpeg"},"medium_large":{"file":"eb99c4ec-a4d1-4caf-9689-7203fb11688d-768x504.jpeg","width":768,"height":504,"mime-type":"image\/jpeg","source_url":"https:\/\/www.olx.co.id\/news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d-768x504.jpeg"},"td_218x150":{"file":"eb99c4ec-a4d1-4caf-9689-7203fb11688d-218x150.jpeg","width":218,"height":150,"mime-type":"image\/jpeg","source_url":"https:\/\/www.olx.co.id\/news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d-218x150.jpeg"},"td_324x400":{"file":"eb99c4ec-a4d1-4caf-9689-7203fb11688d-324x400.jpeg","width":324,"height":400,"mime-type":"image\/jpeg","source_url":"https:\/\/www.olx.co.id\/news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d-324x400.jpeg"},"td_485x360":{"file":"eb99c4ec-a4d1-4caf-9689-7203fb11688d-485x360.jpeg","width":485,"height":360,"mime-type":"image\/jpeg","source_url":"https:\/\/www.olx.co.id\/news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d-485x360.jpeg"},"td_696x0":{"file":"eb99c4ec-a4d1-4caf-9689-7203fb11688d-696x457.jpeg","width":696,"height":457,"mime-type":"image\/jpeg","source_url":"https:\/\/www.olx.co.id\/news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d-696x457.jpeg"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1","keywords":[]}},"source_url":"https:\/\/www.olx.co.id\/news\/wp-content\/uploads\/2021\/10\/eb99c4ec-a4d1-4caf-9689-7203fb11688d.jpeg"}],"_links":{"self":[{"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/posts\/2397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/comments?post=2397"}],"version-history":[{"count":0,"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/posts\/2397\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/media\/2398"}],"wp:attachment":[{"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/media?parent=2397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/categories?post=2397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.olx.co.id\/news\/wp-json\/wp\/v2\/tags?post=2397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}