{"id":63462,"date":"2025-06-17T11:16:11","date_gmt":"2025-06-17T04:16:11","guid":{"rendered":"https:\/\/www.olx.co.id\/news\/?p=63462"},"modified":"2025-06-17T11:16:11","modified_gmt":"2025-06-17T04:16:11","slug":"garda-akses-asuransi-astra-raih-penghargaan-ccsea-2025","status":"publish","type":"post","link":"https:\/\/www.olx.co.id\/news\/garda-akses-asuransi-astra-raih-penghargaan-ccsea-2025\/","title":{"rendered":"Garda Akses Asuransi Astra Sabet Penghargaan Call Center Terbaik 2025"},"content":{"rendered":"

OLX News<\/b> \u2013 Komitmen Asuransi Astra<\/strong><\/a> dalam memberikan layanan pelanggan terbaik kembali menuai prestasi. Melalui layanan Garda Akses Asuransi Astra sukses menyabet dua penghargaan bergengsi di ajang Contact Center Service Excellence Award (CCSEA) dan Excellent Service Experience Award (ESEA) 2025, yang diselenggarakan oleh Majalah <\/span>Marketing<\/span><\/i> dan <\/span>Carre<\/span><\/i>.<\/span><\/p>\n

Garda Oto, sebagai produk asuransi kendaraan dari Asuransi Astra<\/strong><\/a>, berhasil meraih Juara 1 kategori Call Center for Car Insurance dengan nilai 94,213 di CCSEA 2025. <\/span><\/p>\n

Selain itu, Garda Oto juga menyabet Juara 1 Best Service Experience for Car Insurance dengan skor 62,628 dalam ajang ESEA 2025. <\/span><\/p>\n

Penghargaan tersebut diterima oleh Raissa Fauzia, Manager Contact Center Asuransi Astra. <\/span>\u201cPenghargaan ini merupakan bentuk nyata kepercayaan pelanggan dan dedikasi tim kami dalam memberikan <\/span>peace of mind<\/span><\/i> setiap waktu,\u201d ujar Raissa.<\/span><\/p>\n

Penilaian Layanan Komprehensif 24 Jam<\/b><\/h2>\n

\"Asuransi<\/p>\n

Penilaian CCSEA dilakukan melalui <\/span>experience audit<\/span><\/i> terhadap berbagai kanal layanan seperti call center, email, media sosial (X dan Facebook), online chat, dan WhatsApp chatbot selama periode Januari\u2013Desember 2024. Garda Akses menorehkan prestasi tambahan dengan:<\/span><\/p>\n

    \n
  • Juara 1 kategori Twitter\/X Banking\u2013Financial\u2013Insurance (82,010 poin)<\/span><\/li>\n
  • Juara 2 kategori Online Chat Services (94,495 poin)<\/span><\/li>\n
  • Juara 2 kategori WhatsApp Service (92,540 poin)<\/span><\/li>\n
  • Peringkat 11 kategori Email Center for BFI (85,626 poin)<\/span><\/li>\n<\/ul>\n

    Sementara itu, penghargaan ESEA menilai pengalaman pelanggan dari tiga aspek: Sense, Mood, dan Solution, melalui riset <\/span>mystery shopping<\/span><\/i> langsung ke outlet layanan.<\/span><\/p>\n

    Layanan Garda Akses yang Lengkap dan Terintegrasi<\/b><\/h2>\n

    Sebagai pusat layanan pelanggan 24 jam, Garda Akses memberikan berbagai kemudahan, antara lain:<\/span><\/p>\n

      \n
    • Informasi produk asuransi & klaim<\/span><\/li>\n
    • Permintaan layanan darurat Garda Siaga<\/span><\/li>\n
    • Perubahan polis (endorsement)<\/span><\/li>\n
    • Bantuan teknis seperti towing, jumper accu, hingga penggantian ban<\/span><\/li>\n<\/ul>\n

      Pelanggan dapat mengakses layanan melalui:<\/span><\/p>\n

        \n
      • Call center 1500112<\/span><\/li>\n
      • WhatsApp 08950 1 500 112<\/span><\/li>\n
      • Email dan media sosial resmi Asuransi Astra<\/span><\/li>\n
      • Website Asuransi Astra<\/span><\/li>\n<\/ul>\n

        Komitmen Berkelanjutan untuk Pengalaman Pelanggan Terbaik<\/b><\/h2>\n

        Melalui layanan omnichannel yang responsif dan mudah diakses kapan pun, Garda Akses terus memperkuat posisinya sebagai saluran layanan pelanggan yang andal, terutama saat situasi darurat.<\/span><\/p>\n

        \u201cKami terus membangun hubungan yang lebih dekat dengan pelanggan untuk memahami kebutuhan mereka. Ini motivasi kami untuk memberikan layanan yang lebih baik lagi ke depan,\u201d tutup Raissa. <\/span><\/p>\n

        Kunjungi website resmi Asuransi Astra\u00a0untuk informasi lengkap layanan Garda Akses dan produk Garda Oto. (Z)<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

        OLX News \u2013 Komitmen Asuransi Astra dalam memberikan layanan pelanggan terbaik kembali menuai prestasi. Melalui layanan Garda Akses Asuransi Astra sukses menyabet dua penghargaan bergengsi di ajang Contact Center Service Excellence Award (CCSEA) dan Excellent Service Experience Award (ESEA) 2025, yang diselenggarakan oleh Majalah Marketing dan Carre. Garda Oto, sebagai produk asuransi kendaraan dari Asuransi […]<\/p>\n","protected":false},"author":6,"featured_media":63469,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8613,8615],"tags":[324,13613,13610,13611,13609,248,13612],"class_list":{"0":"post-63462","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-bisnis-dan-keuangan","8":"category-jasa-dan-perbankan","9":"tag-asuransi-astra","10":"tag-asuransi-kendaraan-terbaik","11":"tag-ccsea-2025","12":"tag-esea-2025","13":"tag-garda-akses","14":"tag-garda-oto","15":"tag-layanan-call-center-24-jam"},"acf":[],"aioseo_notices":[],"wp:featuredmedia":[{"id":63469,"date":"2025-06-17 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